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		</div><p>British Airways has been urged to “sort out this mess” after an email error meant some passengers were wrongly told their flights were cancelled.</p>
<p>Consumer group Which? said the airline should take immediate action to rectify the mistake, which followed the announcement that pilots will strike for three days next month.</p>
<p>British Airways apologised after it emerged that some passengers – the exact number has not yet been confirmed – were wrongly told their flight would be cancelled and they were advised to rebook.</p>
<p>Adam French, consumer rights expert at Which?, said the issue had caused “a lot of confusion and anxiety”.</p>
<p><em>“It is vital that the airline ensures that any customer who was initially informed that their flight was cancelled and has booked an alternative flight is not left out of pocket,”</em> he said.</p>
<p><em>“British Airways must now put all resources necessary into sorting out this mess as soon as possible.”</em></p>
<p>The airline said on Saturday that it would be getting in touch with affected customers to clarify the situation.</p>
<p><em>“We are sorry that some customers received an email in error to say that their flight had been cancelled on non-strike days,”</em> a spokesman said.</p>
<p><em>“We are sorry for any confusion and inconvenience this has caused.”</em></p>
<p>He said anyone who went on to spend money on alternative arrangements should contact British Airways “and we will deal with each case on an individual basis”.</p>
<p>The spokesman clarified that some flights on non-strike days will be affected, but that the bulk of those cancelled are on the strike days of September 9, 10 and 27.</p>
<p>The British Airline Pilots Association (Balpa) announced the strikes on Friday night after 93% of its members rejected an 11.5% pay rise across three years.</p>
<p>Swathes of passengers on flights which will be grounded tried in vain to contact the airline to make alternative arrangements on Saturday.</p>
<p>One told the PA news agency his 10-year wedding anniversary “trip of a lifetime” was in doubt after more than 100 calls to BA to get a refund went unanswered.</p>
<p>https://twitter.com/British_Airways/status/1164931120091283461</p>
<p>Scott Kishere, a filmmaker and police community officer, told PA: <em>“My wife and I have been told that our flight to Toronto has been cancelled.</em></p>
<p><em>“This was a full package we booked through BA for our 10-year wedding anniversary. I have made over 100 attempts to contact them for a refund and they’re not answering.</em></p>
<p><em>“Until we get a refund we do not have the money to rebook our trip of a lifetime.</em></p>
<p><em>“With the days counting down it now looks unlikely we will be able to celebrate our 10-year anniversary as expected.”</em></p>
<p>Balpa said more strike dates could yet be announced, adding that they were “a last resort and with enormous frustration at the way the business is now being run”.</p>
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