Volkswagen chief executive apologises for emissions scandal at motor show

&Tab;&Tab;<div class&equals;"wpcnt">&NewLine;&Tab;&Tab;&Tab;<div class&equals;"wpa">&NewLine;&Tab;&Tab;&Tab;&Tab;<span class&equals;"wpa-about">Advertisements<&sol;span>&NewLine;&Tab;&Tab;&Tab;&Tab;<div class&equals;"u top&lowbar;amp">&NewLine;&Tab;&Tab;&Tab;&Tab;&Tab;&Tab;&Tab;<amp-ad width&equals;"300" height&equals;"265"&NewLine;&Tab;&Tab; type&equals;"pubmine"&NewLine;&Tab;&Tab; data-siteid&equals;"111265417"&NewLine;&Tab;&Tab; data-section&equals;"2">&NewLine;&Tab;&Tab;<&sol;amp-ad>&NewLine;&Tab;&Tab;&Tab;&Tab;<&sol;div>&NewLine;&Tab;&Tab;&Tab;<&sol;div>&NewLine;&Tab;&Tab;<&sol;div><p>Scandal-hit Volkswagen’s new chief executive Herbert Diess has apologised at the Tokyo motor show and promised to win back customer trust&period;<&sol;p>&NewLine;<p>The apology comes just before the news that Volkswagen has reported a third-quarter operating loss of €3&period;5bn&period;<&sol;p>&NewLine;<p>Herbert Diess&comma; a recent hire from BMW&comma; said today that the priority is to fix the problem&comma; uncover what happened and make sure the scandal never reoccurs&period;<&sol;p>&NewLine;<p>The German carmaker is in the middle of a crisis after US authorities say it evaded emissions checks&period; It is facing recalls and possible fines&period;<&sol;p>&NewLine;<p>The head of VW’s Japan division Sven Stein bowed for several seconds in a Japanese style of apology&period;<&sol;p>&NewLine;<p>Mr Diess says he is apologising but made no bow&period; He said the launch of diesel vehicles in Japan&comma; planned for the first quarter of next year&comma; will be delayed until the second half&period;<&sol;p>&NewLine;<p>&&num;8220&semi;We are doing everything we can to bring back this trust in our brand&comma;&&num;8221&semi; Mr Diess said&period;<&sol;p>&NewLine;<p>He promised to &OpenCurlyDoubleQuote;create a new and even better Volkswagen&comma;” rallying behind the principles of &OpenCurlyDoubleQuote;innovation&comma; responsibility and lasting value”&period;<&sol;p>&NewLine;<p>Then Mr Stein and Mr Diess unveiled a plug-in hybrid sport utility vehicle&comma; pulling back a cloth covering a car on the stage&period;<&sol;p>&NewLine;<p>Mr Stein acknowledged after the presentation that sales in Japan had plummeted&comma; by more than a third&comma; although other factors besides the scandal&comma; such as the lack of new models&comma; compared to last year&comma; may also be behind the plunge&period;<&sol;p>&NewLine;<p>The Japanese market is dominated by powerful local manufacturers such as Toyota and Honda&comma; but Volkswagen has done relatively well compared with US rivals&period;<&sol;p>&NewLine;<p>Volkswagen sells about 60&comma;000 vehicles in Japan a year&comma; with some 600&comma;000 VW owners on the roads&comma; according to the company&period;<&sol;p>&NewLine;<p>In global vehicle sales&comma; a closely watched indicator for a carmaker’s resonance with customers worldwide&comma; VW had come out No 1 in the first half of this year&comma; beating Toyota&period;<&sol;p>&NewLine;<p>But after the first three quarters&comma; Toyota was again on top&period; 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