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		</div><p><a href="http://londonglossy.com/wp-content/uploads/2010/12/water-firms-flooded-with-leak-calls.jpg"><img class="alignnone size-full" title="Water companies have been flooded with calls about leaks and burst pipes" src="http://londonglossy.com/wp-content/uploads/2010/12/min-water-firms-flooded-with-leak-calls.jpg" alt="Water companies have been flooded with calls about leaks and burst pipes"/></a></p>
<p>Water companies across the UK have been flooded with calls from customers as the big thaw leaves Britain&#8217;s pipes burst and leaking.</p>
<p>Since Christmas Eve alone, United Utilities, which operates in the North West, has been deluged with 40,000 calls reporting problems &#8211; 10 times the usual number.</p>
<p>And other companies said the picture has been the same the length and breadth of the country.</p>
<p>The problems have been caused by ice melting following the prolonged cold snap. It can cause the ground to move, putting stress on pipes, causing them to leak or burst.</p>
<p>Above ground, frozen pipework in homes and businesses is beginning to thaw, leading to more leaks.</p>
<p>One problem experienced by all utility companies is customers jamming their lines to report pipes frozen in their homes &#8211; but water companies have no responsibility for pipes in people&#8217;s houses.</p>
<p>Yorkshire Water, which covers 32,000 kilometres of pipes, doubled their call centre staff to more than 100 to cope with approximately 8,000 calls in December.</p>
<p>A company spokesman said: &#8220;It&#8217;s been a really, really busy, challenging last four weeks. We are dealing with around 250 bursts across the region and typically we are repairing around 160 leaks a day.&#8221;</p>
<p>From mid-December Anglian Water, which covers 13 counties, had &#8220;just short of 3,000 bursts&#8221;, it said, and has managed to fix two-thirds.</p>
<p>Spokesman John Clare said: &#8220;Winter started earlier than we expected but we were prepared with extra staff and kit because of previous bad winters. There has been a 300% increase in work in recent weeks.&#8221;</p>
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