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		</div><p><a href="http://londonglossy.com/wp-content/uploads/2010/12/transparent-energy-tariffs-urged.jpg"><img class="alignnone size-full" title="Terms and conditions of energy tariffs need to be more transport, Consumer Watch said" src="http://londonglossy.com/wp-content/uploads/2010/12/min-transparent-energy-tariffs-urged.jpg" alt="Terms and conditions of energy tariffs need to be more transport, Consumer Watch said"/></a></p>
<p>Terms and conditions of energy tariffs need to be more transparent to prevent people from getting a nasty surprise when their bills arrive, Consumer Focus said.</p>
<p>The consumer watchdog has written to the Office of the Gas and Electricity Markets (Ofgem), requesting an investigation into the way energy suppliers market and sell energy tariffs.</p>
<p>&#8220;We believe that energy tariffs are often structured in ways that are overly complex and can seem designed to confuse the average consumer,&#8221; Audrey Gallacher, head of energy at Consumer Focus said in a letter to Ofgem.</p>
<p>&#8220;There are problems with dubious discounts that are hard to achieve. There are issues with the transparency of price rise notifications, termination charges and rollover contracts.&#8221;</p>
<p>Ms Gallacher said the requested investigation would need to examine whether the average consumer was capable of understanding key terms and conditions of energy tariffs.</p>
<p>Quantitative research by Consumer Focus in March found more than one third of consumers were baffled by their energy bills.</p>
<p>&#8220;Nearly 60% of gas and electricity consumers did not know what tariff they were on or how much they paid per unit,&#8221; Ms Gallacher added.</p>
<p>&#8220;When a household chooses the wrong energy tariff it can result in substantially increased annual bills.&#8221;</p>
<p>Christine McGourty, director of Energy UK, said: &#8220;In our competitive energy market customers can choose from a wide range of different energy tariffs to suit their needs, and that is a good thing. Energy companies are constantly innovating to offer their customers a range of deals and a variety of payment methods.</p>
<p>&#8220;If people are unsure of being on the right deal they can call their energy company direct, who will be able to talk them through the best tariff available for them.&#8221;</p>
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