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		</div><p><a href="http://londonglossy.com/wp-content/uploads/2011/02/talktalk-pays-out-over-bill-errors.jpg"><img class="alignnone size-full" title="Thousands of broadband users who were hit with bills despite cancelling their service have received 2.5 million ponds in compensation" src="http://londonglossy.com/wp-content/uploads/2011/02/min-talktalk-pays-out-over-bill-errors.jpg" alt="Thousands of broadband users who were hit with bills despite cancelling their service have received 2.5 million ponds in compensation"/></a></p>
<p>Thousands of broadband users who were hit with bills despite cancelling their service have received £2.5 million in compensation.</p>
<p>The refunds and goodwill payments were made to 62,000 customers after regulator Ofcom took action against TalkTalk and its Tiscali UK subsidiary following the receipt of more than 1,000 complaints relating to incorrect bills.</p>
<p>The watchdog is still receiving complaints and warned it could issue TalkTalk with a fine if it found evidence that the firm had continued to breach regulations.</p>
<p>TalkTalk has been dogged by customer service problems following its takeover of rival Tiscali&#8217;s UK business in 2009.</p>
<p>Among the billing errors, one customer received bills for £109.77 from TalkTalk after she switched to another provider. She was given no assurances that it would stop sending her bills even after spending more than an hour on the phone trying to resolve the problem.</p>
<p>Another customer paid Tiscali UK £610 despite cancelling her account in February 2006, after being sent bills from debt collection services.</p>
<p>Under chief executive Dido Harding, TalkTalk has created a central support team to improve service quality and rectify the problems.</p>
<p>It said: &#8220;We&#8217;re pleased that Ofcom has recognised the significant steps we&#8217;ve taken to fix the billing issues identified.</p>
<p>&#8220;We moved all of our customers to our single billing platform at the end of January and our focus on resolving any outstanding billing issues continues. We remain committed to providing great value and service to our 4.2 million phone and broadband customers.&#8221;</p>
<p>https://sales.talktalk.co.uk/products/broadband/?portalId=GOO_BRA&#038;promoId=GOT0000&#038;branchId=1231(Talk Talk)</p>
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