Advertisements
13.1 C
London
Saturday, July 11, 2020

Thomas Cook refund website targeted by suspected fraudsters

Must read

FIFA referees’ chief Pierluigi Collina calls for more use of pitchside monitor

Referees’ chief Pierluigi Collina has underlined the importance of using pitchside monitors and warned video assistant referees must not to show the “wrong kind...

Britain heads for sharpest economic slump of major economies in Covid-19 storm

Britain will suffer the sharpest peak-to-trough economic slump of any major economy this year, rating agency Moody’s has warned, and ramp up national debt...

Johnny Depp tells High Court no other woman has accused him of violence

Johnny Depp has told the High Court he has never before been accused of hitting a woman, as he continued to give evidence in...

Comet provides spectacular show as it streaks past Earth

A newly discovered comet is streaking past Earth, providing a stunning night-time show after buzzing the sun and expanding its tail. Comet Neowise swept within...

Fraudsters are suspected of targeting a website created to refund Thomas Cook customers, the British Civil Aviation Authority (CAA) has said.

The aviation regulator said it has taken “urgent action” over the suspicious online activity and will inform the police.

It has added further verification checks to its refund process and pledged to seek prosecutions where there is evidence of deception.

Some of the concern is understood to have risen from a series of low-level claims, which often indicates fraud.

Around 100,000 claims have been made since the website went live yesterday morning.

It was set up to enable people with Atol-protected bookings for Thomas Cook holidays due to begin after the firm collapsed on September 23 to obtain refunds.

This relates to more than 360,000 bookings covering trips set to be taken by 800,000 people.

Atol-protected customers who were already abroad when Thomas Cook failed can also claim for the cost of replacing the parts of their holiday which were financially protected, or out-of-pocket expenses for delayed flights.

The British CAA is aiming to pay refunds within 60 days of receiving a valid form and wants to crack down on fraudulent activity to avoid any delay.

Deirdre Hutton, who chairs the organisation, said: “This morning we have taken urgent action in response to what we believe is attempted fraudulent activity in relation to refunds for Thomas Cook customers.

“If you have made a claim directly with us, then your claim is being processed and you do not need to take any action.”

She added: “Please help us to combat the risk of fraud by not submitting your details to any other website.

“Our focus is on getting money back to the right people as soon as possible and combating fraud in every way possible.”

The CAA was forced to apologise yesterday after its system struggled to cope with “unprecedented demand” in the hours after it launched.

Many people received an error message after entering their details, meaning their claims were not submitted.

Advertisements

- Advertisement -

More articles

This site uses Akismet to reduce spam. Learn how your comment data is processed.

- Advertisement -

Latest article

FIFA referees’ chief Pierluigi Collina calls for more use of pitchside monitor

Referees’ chief Pierluigi Collina has underlined the importance of using pitchside monitors and warned video assistant referees must not to show the “wrong kind...

Britain heads for sharpest economic slump of major economies in Covid-19 storm

Britain will suffer the sharpest peak-to-trough economic slump of any major economy this year, rating agency Moody’s has warned, and ramp up national debt...

Johnny Depp tells High Court no other woman has accused him of violence

Johnny Depp has told the High Court he has never before been accused of hitting a woman, as he continued to give evidence in...

Comet provides spectacular show as it streaks past Earth

A newly discovered comet is streaking past Earth, providing a stunning night-time show after buzzing the sun and expanding its tail. Comet Neowise swept within...

Hagia Sophia formally restored as mosque by Turkish president

Turkish President Recep Tayyip Erdogan has formally reconverted Istanbul’s sixth-century Hagia Sophia into a mosque. He declared it open to Muslim worship on Friday, hours...
%d bloggers like this: