Thousands face years of water bills

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Customers could face up to six years' worth of water bills if they do not contact Thames Water by a March 3 amnesty

Thousands of people could have to pay up to six years of water bills following an audit of customers by the UK’s biggest water company.

Thames Water warned that up to 15,000 of its customers could receive a “nasty shock” following an investigation into how many people have never received water bills.

Hundreds of Thames staff have checked on 1.7 million addresses across London and the Thames Valley, while urging people to come forward if they had not been receiving bills.

An amnesty ends on March 3, giving thousands of people just over a week to avoid paying “hefty” back-charges.

Thames said many older properties had been divided up over the years and in some cases no-one has informed the company of the change, meaning that separate bills have not been set up.

Mike Tempest, the company’s customer services director, said: “People confirmed as unbilled customers who do not take advantage of our amnesty could be in for a nasty shock – six years of water bills in one go.”

The average Thames Water bill is currently £303 a year.

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