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WhatsApp to begin taking legal action over spam messages

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WhatsApp is to take legal action against anyone it determines is linked to abusing the messaging app’s terms of service around spam messages, the company has said.

In an update to the Facebook-owned company’s FAQ section of its website, WhatsApp said that, from December 7 this year, it will consider taking legal action against anyone deemed to be using the platform for activities such as “bulk or automated messaging”.

The firm said its system is meant to be used as a private messaging platform or for companies to interact with customers via its dedicated Business app, and that it will not tolerate it being used for spam messages.

“WhatsApp was designed for private messaging, so we’ve taken action to prevent bulk messaging and enforce limits on how WhatsApp can be used,” a spokesman said.

“We’ve also stepped up our ability to identify accounts that misuse WhatsApp, which helps us ban two million accounts globally per month.”

The updated page on the firm’s website on “unauthorised usage of WhatsApp” says the company is “committed to reinforcing the private nature of our platform and keeping users safe from abuse” and that it will use all the resources at its disposal to prevent abuse of its terms of service.

WhatsApp warned that it would also consider legal action even if that decision is based on “information solely available to us off our platform”.

The messaging service currently has more than 1.5 billion active users.

Earlier this year, WhatsApp released a white paper which warned of automated and spam messages being used to spread “problematic content”.

It said efforts to stop this behaviour are “particularly important during elections where certain groups may attempt to send messages at scale”.

Earlier this year, the company confirmed it would be limiting the number of times users can forward any single message to five in an attempt to stop false information spreading on the platform.

This feature was initially tested in India in 2018 after a string of mob attacks in the country were blamed on fake reports which were said to have spread via the app.

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